Terms of service

TERMS OF SERVICE

This website is operated by Deskmend, a brand of NEXSCALE. Throughout the site, the terms "we", "us" and "our" refer to Deskmend. By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. Products & Pricing All prices are listed in the currency shown at checkout and are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. We make every effort to display product colours and images accurately, but we cannot guarantee that your display will be accurate.

2. Orders We reserve the right to refuse or cancel any order at our discretion, including where the product is unavailable, where there is an error in pricing or product information, or where we suspect fraud. If we cancel an order after payment, you will receive a full refund.

3. Shipping Delivery timeframes are estimates and not guaranteed. Please see our Shipping Policy for processing and delivery details. Risk of loss passes to you upon delivery to the carrier.

4. Returns & Warranty Returns, refunds, and warranty claims are governed by our Refund & Returns Policy, including our 30-day money-back guarantee and 1-year warranty.

5. Product Use & Health Disclaimer Deskmend is a personal wellness and relaxation device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Consult a qualified healthcare professional before use if you are pregnant, have a pacemaker or other implanted device, have an injury, or have any medical condition. Use as directed in the included instructions.

6. Limitation of Liability To the maximum extent permitted by law, Deskmend and NEXSCALE shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or this website. Nothing in these terms excludes any rights you have under applicable consumer protection law, including the Australian Consumer Law.

7. Intellectual Property All content on this site — including the Deskmend name, logo, text, and images — is the property of Deskmend / NEXSCALE and may not be used without our written permission.

8. Governing Law These Terms of Service are governed by the laws of New South Wales, Australia.

9. Changes to These Terms We may update these Terms of Service at any time. The most current version is always posted on this page.

10. Contact Questions about these Terms should be sent to support@deskmend.com.